Manager, Patient Accounts – Physician Billing Services

Role Overview

• Manages account posting and/or receivable and collection activities of department to maximize income from services rendered.
• Provides reporting on accounts reimbursement and/or A/R activity, income budget forecasting.
• Develops and maintains systems for account management, data entry, collections and general operations of Accounts Receivable (A/R).
• Develops income projections and long-range plans for obtaining them.
• Provides monthly income, cost center and ad hoc reporting to Business Manager.
• Maintains environment and training opportunity compatible with growth and development of staff.
• Oversees office staffing, ensuring appropriate staffing levels.
• Provides managerial guidance to assistant managers to meet monthly/annual goals.
• Maintains and updates master fee schedule.
• Prepares and monitors patient accounts annual income and expense budget under direction of Business Manager.
• Serves as liaison to third-party payers, vendors, medical center personnel, patients and/or their families in problem situations when necessary.
• Assists with the development of A/R charge and collection policies.
• Assists with contract negotiations with third-party payers.
• Assists supervisors in recruiting personnel needed.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Supervisory experience (5 Years).
• No specific certification/professional license is required for this position.
• Skills: Accounting, Analytical Thinking, Detail-Oriented, Identifying Trends, Interpersonal Communication, Oral Communications, Organizing, Patient Account Management, Problem Solving, Self Motivation, Supervisory Management, Trend Analysis, Trend Reporting, Written Communication.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with employee and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.