Analyze new account applications to detect potential fraud patterns, including identity theft, synthetic identities, and other high-risk behaviors.
Evaluate transactional activity, identifying anomalies and irregularities indicative of fraudulent behavior.
Thoroughly investigate alerts of first-party and third-party fraud, providing comprehensive documentation of findings.
Collaborate with internal teams, such as Credit Risk, Compliance, and Customer Support, to ensure timely resolution of fraud-related issues.
Communicate directly with customers to verify account activity, resolve disputes, and gather necessary documentation during investigations.
Liaise with external stakeholders, including financial institutions and law enforcement, to support investigations and facilitate recovery efforts when necessary.
Stay updated on emerging fraud trends, industry best practices, and regulatory requirements to enhance fraud prevention and detection measures.
Perform root cause analyses, document control breakdowns, and work with the strategy and engineering teams to improve fraud controls.
Document procedures and proactively identify opportunities for operational process improvement.

Minimum 5 years of experience in fraud prevention or investigations
Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
Excellent collaboration, written and verbal communication skills
Experience with NACHA rules and regulations (Nice to Haves)
Experience in high-growth startups (Nice to Haves)
Experience integrating AI into your daily work (Nice to Haves)
Knowledge of SQL or Python (Nice to Haves)

Senior Fraud Operations Specialist

Key skills