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Junior Paralegal / Jnr Escalations Specialist at Emmington | JobVerse
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Junior Paralegal / Jnr Escalations Specialist
Emmington
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Junior Paralegal / Jnr Escalations Specialist
South Africa
Full Time
2 hours ago
$15,000 - $25,000 ZAR
No Sponsorship
Apply Now
Key skills
Communication
About this role
Role Overview
Review and monitor customer reviews on a daily basis
Investigate and respond to negative reviews in a timely and professional manner
Contact customers via phone and email to resolve complaints
De-escalate tense or sensitive situations with confidence and empathy
Guide customers towards a resolution by following company policy.
Stand firm where necessary while maintaining professionalism
Escalate matters internally when appropriate
Ensure resolutions align with company policies and legal standards
Requirements
Relevant qualification and de-escalation background
Understanding of service agreements
Debt collection experience preferable
Excellent written and verbal communication skills
Confident, friendly, and professional phone manner
Extroverted and comfortable engaging directly with customers
Ability to think critically and respond under pressure
Strong conflict resolution and de-escalation skills
Highly organised and able to manage daily review volumes
Apply Now
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