Director of Compliance

Role Overview

• You will own compliance end-to-end.
• Build the Compliance Engine: Design and implement Solace’s compliance program across policies, controls, training, monitoring, and reporting built for a fast-moving, multi-state healthcare platform.
• Translate Regulation into Execution: Turn complex requirements (HIPAA, Medicare, state-level rules, payer dynamics) into clear, actionable processes that operators and advocates can follow.
• Own Marketplace Integrity: Define how Solace ensures its network of independent advocates operates safely, consistently, and in alignment with regulatory and ethical standards — without losing what makes them effective.
• Embed Compliance into the Product: Partner with Product and Operations to ensure compliance is built into workflows like advocate matching, patient communication, documentation, and claims support.
• Protect Patient Trust: Establish standards for privacy, data handling, and communication that reflect the reality of patients sharing highly sensitive information during critical moments.
• Risk Identification & Control Design: Identify where things can break, across care coordination, insurance support, and patient interactions, and implement pragmatic controls that reduce risk without slowing down execution.
• Audits & Investigations: Lead audits (internal and external), manage compliance reviews tied to Medicare and payer programs, and oversee investigations with speed and rigor.
• Documentation That Reflects Reality: Create policies and procedures that match how Solace actually operates, and evolve them as the product and model change.
• Monitoring & Reporting: Define KPIs and reporting that give leadership real visibility into compliance health, risks, and trends.
• Vendor & Partner Oversight: Ensure third-party tools and partners meet Solace’s standards for privacy, security, and regulatory alignment.
• Automation & Scale: Implement systems that reduce manual work, increase signal, and allow compliance to scale with the business.

Requirements

• 6–10+ years of experience in Compliance, Risk, Legal, or a related field, ideally in a high-growth environment.
• A bias toward action. You don’t just flag risk, you design and implement solutions.
• Comfort operating in ambiguity, especially in environments where regulation and business models are evolving.
• A builder’s mentality. You’ve built or scaled compliance programs in real-world, operationally complex settings.
• Strong judgment. You know how to balance patient safety, regulatory integrity, and business velocity.
• Ability to translate complex healthcare and payer regulations into clear, practical guidance.
• Excellent communication and influence skills. You can partner across Product, Ops, and external stakeholders while holding a high bar.
• Experience in healthcare, digital health, marketplaces, or similarly regulated environments strongly preferred.
• Experience with HIPAA, Medicare (including Advantage plans), and multi-state regulatory environments.
• Experience working with audits, investigations, and compliance program management.

Benefits

• Applicants must be based in the United States.