QC & Compliance Liaison
United States
Full Time
2 hours ago
No Visa Sponsorship
About this role
Role Overview
- Assist management with monitoring Client System Workloads department wide
- Monitor and Ensure MyWork and Client System Workloads are Completed Timely and Accurately
- Monitor, Digest, and Disseminate Incoming Client Directives and Survey Requests
- Liaise with Management, Ops, and IT for Implementation of New Directives
- Work with Management to Create Comprehensive Training Materials for New Hires
- Assist management and attorneys with Remote Virtual Trainings for New Hires and Existing Staff
- Monitor Portfolios for compliance with Timelines
- Assist Management with Scorecard Rebuttals and Remediation Projects
- Create reports for Management, Attorneys, and Clients
Requirements
- Bachelor's degree from an accredited university
- Minimum of 3 years experience in the legal/default servicing industry
- High-level proficiency in MS Office suite
- Proficiency in Default Servicing Client Systems (ICE, Tempo, Vendorscape, etc.)
- Familiarity with firm’s case and document management software
- Ability to courteously and professionally communicate with clients
- Must provide excellent customer service (internally and externally)
Benefits
- Flexible work arrangements
- Professional development