Key skills
SaaSFigmaCollaboration
About this role
Role Overview
- Reporting to the CEO and working in collaboration with the VP of Business Development, deploy the elia application to French
- and English-speaking clients
- Manage incoming customer tickets in HubSpot and on the elia platform
- Track ticket resolutions and follow up with customers
- Create tickets for the development team when necessary
Requirements
- University degree in computer engineering or a related field
- Strong interpersonal skills, empathy, and a personable demeanor
- Ability to remain calm under pressure and manage priorities
- Experience in a similar professional environment (SaaS and/or hardware)
- Bilingual in French and English
- Good knowledge of HubSpot (an asset)
- Good knowledge of Figma or other design/planning tools (an asset)
Benefits
- Flexible hours and hybrid work arrangements
- Vacation, floating days, and public holidays
- Group insurance plan and health credit
- Fitness activities and reimbursement options
- An environment that values continuous learning and professional development