IT Applications Analyst

Role Overview

• Monitors production operation of and maintains the availability of assigned applications, including reviewing and reacting to daily performance logs
• Provides 24x7 on-call support as part of a team rotation and responds to production incidents within defined Service Level Agreements (SLAs)
• Works with Senior-level team members during critical and high-severity incidents, Major Incidents (MIs), and major events to support investigation, remediation, and recovery activities
• Assists users by answering questions, resolving issues, and escalating appropriately when needed
• Participates in the design, development, testing, and support of application and platform solutions under guidance from senior team members
• Supports Aveva PI Platform Engineering, Support & Delivery efforts, including both custom-developed services and vendor-provided PI applications
• Develops and maintains solutions using approved programming languages, scripting tools, database technologies (SQL), ETL processes, and integration patterns
• Assists with cloud-based development efforts leveraging AWS services such as serverless functions, workflow orchestration, and infrastructure-as-code tooling, following established patterns and standards
• Performs coding tasks of increasing complexity while adhering to established coding standards, security controls, source control practices, and written technical procedures
• Participates in code reviews, design walkthroughs, and testing activities as a contributor and learner
• Follows and supports strict adherence to written operational procedures, development standards, and change management processes
• Assists in creating and maintaining technical documentation, including application designs, workflows, support procedures, and operational runbooks
• Works collaboratively with Senior-level developers, architects, and platform teams to seek technical guidance and ensure alignment with enterprise-approved solutions
• Communicates application status, planned downtimes, changes, issues, and defects to users, IT management, and other stakeholders
• Works with vendors to support and maintain applications, including break/fix issues, defects, patches, upgrades, and maintenance activities under guidance from senior team members
• Participates in evaluating new tools, technologies, and enhancements that may benefit supported applications or the Aveva PI platform

Requirements

• Bachelor’s Degree in Computer Science or Other Related Degree
• Minimum experience of 2 years in related field
• In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience
• Introductory experience with programming, scripting, or data integration concepts
• Exposure to cloud technologies and platforms, particularly AWS or similar environments
• Understanding of software development best practices, including version control (GitHub), documentation, and testing
• Ability to follow written technical procedures and work effectively within enterprise governance frameworks
• Desired exposure to AWS Step Functions, AWS Lambda and CloudWatch
• Familiarity with infrastructure-as-code concepts (e.g., Terraform) and automated deployment practices
• Desired exposure to PowerShell
• Desired experience with C#/.Net APIs and structured automation components
• Desired experience with Python scripting and task execution
• Familiarity with Agile Scrum methodologies and work visualization / backlog refinement using Jira software

Tech Stack

• AWS
• Cloud
• ETL
• Python
• SQL
• Terraform

Benefits

• competitive pay and benefits
• opportunities for growth and development
• friendly work environment
• 24x7 on-call support as part of a team rotation