About this role
Role Overview
- Handle inbound calls from members, clients, and facilities
- Take on 60–80 calls per day (Mondays may see higher volume)
- Support callers with empathy, accuracy, and efficiency
- Increase task complexity as your skills grow
Requirements
- Must be able to work on-site at our Norton, VA office
- 1 year of call center experience
- 6 months of customer service experience
- Must be proficient in English and Spanish
- Basic typing and computer skills with strong navigation abilities
Benefits
- Health, dental, and vision insurance
- Life and disability coverage
- 401(k) with company match
- FSA and HSA plans
- Wellness programs with incentives
- Voluntary and ancillary benefits
- Paid time off + holiday pay
- Birthday holiday
- Maternity/paternity leave
- Continuing education reimbursement
- MTM Perks discount program
- Career development and advancement opportunities