Logistics Coordinator, Dispatch, Road Transport

Role Overview

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries
• Ensures compliance with DOT regulations and established internal policies and guidelines
• Prioritize time sensitive cargo
• Works closely with team members to meet or exceed all customer service requirements
• Develops and maintains positive customer, contractor & company driver relationships
• Works directly with customers on receipt and processing of transportation requests
• Utilizes various transportation software systems to facilitate material movement, planning and scheduling
• Handles dispatch with contractors, company drivers and partner carriers
• Tracks and traces shipments from pick-up through delivery
• Ensures problem resolution; identifying issues and implementing solutions
• Responsible for accurate data capture and system entry
• Communicates effectively with customers, contractors, company drivers, partner carriers and team members
• Promotes the DSV Road Transport brand
• Assists with new account start-ups
• Adheres to all domestic and international shipping regulations and compliance

Requirements

• High school diploma or GED required
• 1–3 years of experience in dispatch, logistics coordination, or a related operational role
• Experience coordinating domestic shipments, dispatching drivers, and tracking freight through delivery
• Familiarity with transportation systems or dispatch software and strong data entry skills
• Basic knowledge of DOT regulations and transportation compliance
• Strong customer service, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced, team-oriented environment
• Proficient in typing and PC applications, including Microsoft Office (Excel, Word, PowerPoint)
• Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus
• Intermediate mathematical skills
• Excellent interpersonal and communication skills
• Strong attention to detail and problem-solving abilities
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Flexible and adaptable to changing schedules and operational needs

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending accounts (FSAs)
• Health savings accounts (HSAs)
• Short-term disability coverage
• Long-term disability coverage
• Employee Assistance Program (EAP)
• 401(k) plan with company matching contributions (up to 5%)
• Paid time off programs
• Paid company holidays