IT Helpdesk Technician, Spanish & English Speaker

Role Overview

ResponsibilitiesYou’re our perfect candidate if you:

• Serve as the first point of contact for customers seeking technical assistance by email or ticketing tool.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Onboarding Leadtech’s users
• Provision and deprovision of workstation transferred from IT to users
• Provision and deprovision of users with Azure AD and Google Workspace Admin
• Installation, upgrade, and applications management remotely
• Manage HW’s warranties with the several suppliers.
• Maintenance of licenses
• Control about logistics and inventory
• Full technical support to workstations and peripherals
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

Your expertise in a nutshell:**

• Ticketing Tool Expertise: Hands-on experience with Jira Service Management (JSM).
• Multi-OS Knowledge: Proficiency in troubleshooting across Mac, Windows, and Linux (specifically Ubuntu) environments.
• Admin & Device Management: Basic understanding of Google Workspace Admin, Microsoft Azure, Microsoft Intune, and Apple Business Manager.
• AI Mindset: Familiarity with the current AI ecosystem and an interest in leveraging AI tools to improve workplace processes and efficiency.
• Core Competencies: A highly proactive approach to problem-solving and a strong commitment to teamwork.
• Excellent communication skills interpersonal skills
• **Languages: **Fluent level of English and Spanish **

Tech Stack

• Azure
• Linux

Benefits

Leadtech offers an exceptional working environment in a dynamic and international team. We invest in people’s development offering the opportunity for continuous training and career growth.**

Some of the perks of working with us:

• Competitive salary
• Full-time, permanent contract
• Private health insurance
• 25 days of holiday + your birthday off
• Flexible vacation time (no blackout days)
• Free Friday afternoons (a 7-hour workday!)
• 35-hour week for the full month of August (free afternoons!)
• Flexibility to work from home
• Other benefits paid from the gross salary (ticket restaurant, transport tickets, nursery tickets)
• Team-building activities
• Monthly afterwork
• Free coffee and snacks
• Free fresh fruit
• English courses
• Permanent internal training + annual budget for external training
• Games room (Nintendo, table tennis, futbolín)
• Terrace at the office
• An innovative approach to all internal processes and businesses
• Work with the latest technologies + Career progress opportunities