Key skills
CommunicationSales
About this role
Role Overview
- Provides a one-to-one customer service experience for UPS Healthcare accounts in the US for International Import and Export support
- Analyzes and resolves problems, solves tracing and claim inquiries
- Maintains ownership of customer situations through resolution including follow-ups and making outbound calls
- Builds and maintains relationships with related internal functions (i.e., Sales, Billing, Delivery Information and Operations) and external customers (Shippers and Receivers)
- Analyzes and resolves Healthcare account issues
Requirements
- Excellent communication skills and English language proficiency
- Flexible and eager to learn
- Availability : Monday to Friday 6AM to 8PM, excluding US Major Holidays 44 Hrs per week
Benefits
- Competitive salary
- Flexible working hours
- Health insurance
- Professional development opportunities
- Employee discounts
- Bonus potential