Lead and execute strategic special projects that improve company efficiency, revenue performance, and operational excellence.
Design and automate processes for RFP responses, pricing proposals, and contracting workflows in partnership with Sales, Legal, and Product.
Support revenue optimization through data analysis, pricing studies, and cross-functional coordination with Finance and GTM.
Develop internal tools and materials
from board decks and investor summaries to customer-facing sales enablement resources.
Model and track key business metrics, including pipeline velocity, deal conversion, cost efficiency, and program ROI.
Work with Product and Engineering to evaluate automation opportunities and operational tooling improvements.
Create executive-ready reporting and business insights that help guide decision-making across the organization.
Act as a utility player, stepping into ambiguous areas where leadership needs leverage to get critical projects done.

MBA with 2+ years of post-graduate experience in business operations, consulting, investment banking, or strategy roles.
Proven ability to manage cross-functional projects from conception to implementation.
Strong analytical and problem-solving skills; able to translate complex data into actionable insights.
Excellent written and verbal communication, including experience building executive-ready materials (slides, memos, dashboards).
Comfort with SQL, Excel/Sheets modeling, and data visualization tools (Tableau, Looker, etc.).
Exposure to SaaS, GovTech, or mission-driven startups preferred.
Hands-on experience with CRM or workflow automation tools (HubSpot, Salesforce, Airtable, Notion, etc.).
Strong bias toward action
comfortable working autonomously and iterating quickly in an early-stage environment.
Deep alignment with Promise’s mission to modernize public systems for the people who need them most.

Equity for All: All full-time employees receive stock options to share in our company’s success.
100% Paid Health Coverage: We cover 100% of base medical, dental, and vision insurance plans for employees and their dependents.
Hybrid Work: We collaborate in the office at least four days a week to stay connected and aligned as a team.

Business Operations Associate – Special Projects

Key skills