Home
Jobs
Saved
Resumes
Technical Support Specialist at Centific | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Technical Support Specialist
Centific
Remote
Website
LinkedIn
Technical Support Specialist
Malaysia
Full Time
2 hours ago
No Sponsorship
Apply Now
Key skills
Stakeholder Management
Communication
About this role
Role Overview
Manage and coordinate critical customer escalations in a global environment
Act as the single point of contact for high-severity incidents
Collaborate with cross-functional teams to ensure timely issue resolution
Provide regular updates to customers and internal stakeholders during incidents
Track incident progress and ensure accountability across teams
Maintain incident documentation and reporting
Provide weekend or off-hours support when required
Requirements
2–5 years of experience in technical support, incident management, escalation or crisis management, stakeholder management, or service operations
Proven experience supporting enterprise-level customers in English and at least one of the following languages: Mandarin, Korean, or Japanese
Strong written communication skills in English and proficiency in Global Mandarin, Korean, or Japanese
Comfortable collaborating with global teams across multiple time zones to deliver timely and effective resolutions
Demonstrates a strong sense of ownership, accountability, and responsibility
Able to perform effectively under pressure while meeting strict SLAs
Capable of handling challenging customer situations with professionalism and composure
Benefits
Equal opportunity employer
Inclusive workplace
Work environment free of discrimination and harassment
Apply Now
Home
Jobs
Saved
Resumes