Foster a high-performing partner network by discussing performance trends, turnaround times, and aligning on clear goals for improvement
Review and respond to internal escalation requests in a timely and accurate manner
Perform data entry and process requests for Phil’s regional partners
Contact partners to resolve issues that may impact a successful client, patient, or partner experience
Conduct investigative tasks required to support monthly financial reconciliations for partner pharmacies
Review script-level issues to ensure proper processes were followed and correct errors as needed
Triage, resolve, and respond to order-related escalations and one-off requests
Identify errors, understand operational workflows, and take action to unblock prescriptions
Collaborate with cross-functional team members to support company goals and performance targets, including finance, warehouse/logistics, engineering, and patient support.

Prior pharmacy technician experience or direct experience working with prescription-related workflows
2+ years of experience in administrative support, operations, customer support, or a related field
Strong attention to detail with proven organizational and time-management skills
Self-motivated, hands-on individual who can manage daily and weekly operational tasks independently
Willingness and ability to learn operational workflows and identify root causes quickly
Experience working with external clients or partners, with the ability to communicate clearly and professionally to resolve questions or issues
Solid written, verbal, and interpersonal communication skills
Ability to operate effectively in a fast-paced, evolving environment
Comfortable with ambiguity and adaptable within a rapidly growing startup
Experience using G Suite applications, with the ability to collaborate remotely through shared documents, communication tools, and project coordination platforms

Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision).
401(k) contribution opportunity.

Partner Support Specialist

Key skills