About this role
Role Overview
- Deliver empathetic, accurate support to members across phone, chat, email, and text channels.
- Assist members with policy servicing, billing, and basic coverage inquiries using Branch systems and tools.
- Serve as a trusted resource for members by listening actively, offering clear guidance for proper protection and coverage gaps, and setting appropriate expectations.
- Follow established processes to resolve issues and escalate when appropriate to protect member experience and underwriting integrity.
- Support underwriting accuracy by reviewing applications for completeness and flagging discrepancies.
- Maintain clear and complete documentation for all interactions, aligned with quality standards.
- Surface recurring issues to your team lead or specialist groups for follow-up
Requirements
- Possesses a Property and Casualty Insurance license
- Is passionate about taking ownership, solving problems independently, and getting results
- Can handle a high volume of inbound and outbound calls on a daily basis
- Is tech savvy, detail-oriented, organized, flexible, and adaptable
- Is curious, thoughtful, and can think through and address various problems in parallel
- Loves connecting with people and has a solid track record of strong relationships
- Is able to wear multiple hats and is a master multi-tasker
- Thrives in a fast-paced environment
- Has a strong sense of personal responsibility and is excited to be a member of a high performing team
Benefits
- Above-market salary
- Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
- Pay equity and transparency
- Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
- Remote-first (with perks)
- Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.
- Flexible YouTime
- We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
- Employee stock options
- You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
- Medical, vision, dental
- Get all the coverage you need for a healthy, happy life.
- 401k and contribution matching
- Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.