Customer Point of Contact: Serve as the primary resource for customers, keeping them informed on permit status, timelines, and requirements.
Team Development: You are comfortable providing clear training, coaching, feedback, and direction to junior team members and oversee their work. You have the skillset to effectively manage a team, hold 1:1s with them, and empower them to learn more.
Manage the Permit Process: Oversee the end-to-end lifecycle of permit applications, including researching requirements, preparing forms, gathering documentation, and submitting applications to the relevant authorities.
Generate Reports: Produce detailed reports on permit progress, delivering regular, clear updates to customers and stakeholders.
Optimize Processes: Continuously identify opportunities for improvement, implementing best practices that streamline workflows, reduce bottlenecks, and enhance operational efficiency.
Ensure Compliance and Accuracy: Guarantee that all permit applications are complete, accurate, and compliant with jurisdictional standards and requirements.
Monitor and Expedite Approvals: Track permit statuses proactively, engaging with authorities to move applications forward as efficiently as possible.

3-5+ years of relevant experience: Proven track record in construction permitting, project management, or a similar role—ideally within a SaaS or tech-driven environment.
Comprehensive knowledge: Strong understanding of permitting processes, regulations, and compliance standards, with awareness of jurisdictional differences.
Multi-state expertise: Experience managing permitting projects across multiple states or regions is highly preferred.
Exceptional project management skills: Ability to balance multiple projects and deadlines without sacrificing attention to detail.
Outstanding communication: Strong interpersonal skills with the ability to work cross-functionally, manage customer relationships, and collaborate with AHJs.
Leadership experience: Preferred 2+ years leading, managing, and mentoring teams, including coaching, performance management, and team development.
Customer-centric mindset: Background in customer success, customer experience, or sales, with a demonstrated ability to deliver high-quality service throughout the project lifecycle.
Critical thinker and problem-solver: Able to stay calm under pressure, quickly assess challenges, and identify effective solutions.

Permit Operations Lead

Key skills