Key skills
Communication
About this role
Role Overview
- Contact utility vendors to obtain missing invoices.
- Navigate utility vendors’ websites to enroll accounts.
- Negotiate payment extensions with utility vendors.
- Enter invoices into the system.
- Perform other clerical tasks to support timely payment of clients’ invoices.
Requirements
- Preferred experience in phone-based customer support.
- Strong customer service and written communication skills.
- Ability to navigate multiple computer systems, programs, and windows.
- Ability to document call notes and customer interactions simultaneously.
- Basic computer navigation skills.