Take ownership of the needs of our customers to build and sustain strong customer relationships
Execute plans to meet annual sales and gross margin goals
Drive implementation and growth of e-procurement accounts with customers
Manage pricing to achieve financial targets
Independently make decisions while leveraging available resources to fulfill customer requirements, fostering seamless collaboration with cross functional teams
Monitor competitor and industry activity, staying updated on new products/services and relevant customer information to integrate into the business plan
Maintain accurate reporting, records, and files necessary for proper management of territory
Report customer issues or potential problems and completes additional tasks assigned by the manager
Provide customers with updates on supply and price trends, aiding inventory management, and offer consultative support
Maintain a positive representation of Genesee Scientific during all interactions at customer sites

Bachelor’s degree in business, science or equivalent experience
One plus years of customer-facing experience in supporting and nurturing relationships and solving problems; experience in life sciences, medical or biotech sales
lab experience a plus
Demonstrated success in driving engagement with prospects virtually, leveraging CRM and other modern tools to advance prospects along the qualification journey
Proven track record or demonstrated ability to effectively deliver sales and marketing information that influences customer decision making
Strong verbal and written communication, negotiation, sales, interpersonal and presentation skills
Proficient in Microsoft Office Suite applications; experience with Salesforce is a plus
Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities

Training and professional growth initiatives, including comprehensive onboarding programs for new team members
We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
Health care and well-being programs including medical, dental, vision, life, short
and long-term disability and employee assistance programs
Paid time off including vacation, sick and 12 holidays

Customer Success Manager

Key skills