Home
Jobs
Saved
Resumes
Customer Service Specialist at Seco Tools | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Customer Service Specialist
Seco Tools
Remote
Website
LinkedIn
Customer Service Specialist
Florida, United States of America
Full Time
3 weeks ago
No Visa Sponsorship
Apply Now
Key skills
ERP
BI
Power BI
CRM
Communication
Collaboration
Sales
About this role
Role Overview
Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
Database Management: Maintain accurate customer records, including delivery addresses and contact details.
Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
Quotations: Collaborate with sales to prepare accurate and competitive quotes.
Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
E-commerce Growth: Support initiatives to expand our digital customer engagement.
Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.
Requirements
2–6 years of experience in a customer service role
Diploma or Bachelor’s degree in any field
Proficiency in Microsoft Office 365 and familiarity with ERP systems
Strong communication and problem-solving skills
Ability to work independently and manage multiple priorities
A collaborative mindset and commitment to continuous improvement.
Tech Stack
ERP
Benefits
Global Reach, Local Flexibility: Work remotely while being part of a global organization.
Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment.
Career Growth: Opportunities to learn, grow, and make a meaningful impact.
Innovation-Driven: Be part of a company that values new ideas and continuous improvement.
Apply Now
Home
Jobs
Saved
Resumes