Customer Service Specialist

Role Overview

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Database Management: Maintain accurate customer records, including delivery addresses and contact details.
• Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
• Quotations: Collaborate with sales to prepare accurate and competitive quotes.
• Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
• CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
• E-commerce Growth: Support initiatives to expand our digital customer engagement.
• Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Requirements

• 2–6 years of experience in a customer service role
• Diploma or Bachelor’s degree in any field
• Proficiency in Microsoft Office 365 and familiarity with ERP systems
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple priorities
• A collaborative mindset and commitment to continuous improvement.

Tech Stack

• ERP

Benefits

• Global Reach, Local Flexibility: Work remotely while being part of a global organization.
• Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment.
• Career Growth: Opportunities to learn, grow, and make a meaningful impact.
• Innovation-Driven: Be part of a company that values new ideas and continuous improvement.