Account Manager

Role Overview

• Own client relationships: Serve as the primary point of contact for senior stakeholders. Run sharp meetings, set clear agendas, send timely recaps, and drive quarterly business reviews that connect results to business outcomes.
• Executive communication: Frame trade-offs, handle objections in the moment, and turn data into persuasive narratives that protect and grow accounts.
• Retention & expansion: Own renewals and upsells. Forecast value, build QBR/EBR decks, align on scope and budget, and manage change orders. Track expansion pipeline by account with clear probabilities and next actions.
• Project and delivery oversight: Coordinate internal SEO, content, and link building teams to ensure deadlines are met. QA deliverables and provide high-level context before presenting to clients. Track progress against KPIs and proactively address blockers.
• Growth strategy partner: Collaborate with Organic Growth Strategists, Editorial Leads, and Leadership to identify and pitch new opportunities across SEO, content, CRO, and GEO. Connect roadmaps to client revenue and retention priorities.
• Escalation management: Act as the first line for client issues. Diagnose situations, propose solutions with trade-offs, pull in Executive Sponsors as needed, and close the loop with a prevention plan.
• Narrative building: Surface wins and insights that tie SEO and content to closed-won deals, pipeline, and revenue. Make sure every client sees the ROI of working with Omniscient.
• Enablement: Provide Loom walkthroughs, working sessions, and light training so client teams can act confidently on recommendations.
• Continuous improvement: Document lessons, playbooks, and case studies that help us improve client outcomes and scale the function.

Requirements

• 4-5+ years in SEO, content marketing, digital PR, CRO, or organic growth — agency experience required.
• Experience working with B2B SaaS clients and familiarity with the B2B business model.
• Proven ability to translate delivery into business outcomes for executives (CEOs, CMOs, VPs).
• Skilled in renewals and expansions — you can frame value, handle objections, and secure budget.
• Strong communication skills — from crisp executive decks to live strategy discussions.
• Comfortable owning the commercial conversation while partnering with delivery specialists on the details.
• You think like a driver: organized, accountable, and relentless about moving work forward.
• High standards for yourself and others; you seek and give feedback with candor.
• Attentive to detail (the passcode is clientgrowth2026)
• Risk-minded and solution-oriented: you anticipate challenges, weigh trade-offs, and present clear paths forward.
• You’re not an asshole. We spend our days working closely with clients and teammates — empathy, respect, and collaboration matter.

Benefits

• Competitive pay
• Opportunity for profit sharing after one year of employment
• Medical, dental, and vision insurance
• 401k with employer match
• Unlimited PTO
• Learning and development budget
• Monthly networking stipend
• An environment to grow your skills, confidence, and career