Own client relationships: Serve as the primary point of contact for senior stakeholders. Run sharp meetings, set clear agendas, send timely recaps, and drive quarterly business reviews that connect results to business outcomes.
Executive communication: Frame trade-offs, handle objections in the moment, and turn data into persuasive narratives that protect and grow accounts.
Retention & expansion: Own renewals and upsells. Forecast value, build QBR/EBR decks, align on scope and budget, and manage change orders. Track expansion pipeline by account with clear probabilities and next actions.
Project and delivery oversight: Coordinate internal SEO, content, and link building teams to ensure deadlines are met. QA deliverables and provide high-level context before presenting to clients. Track progress against KPIs and proactively address blockers.
Growth strategy partner: Collaborate with Organic Growth Strategists, Editorial Leads, and Leadership to identify and pitch new opportunities across SEO, content, CRO, and GEO. Connect roadmaps to client revenue and retention priorities.
Escalation management: Act as the first line for client issues. Diagnose situations, propose solutions with trade-offs, pull in Executive Sponsors as needed, and close the loop with a prevention plan.
Narrative building: Surface wins and insights that tie SEO and content to closed-won deals, pipeline, and revenue. Make sure every client sees the ROI of working with Omniscient.
Enablement: Provide Loom walkthroughs, working sessions, and light training so client teams can act confidently on recommendations.
Continuous improvement: Document lessons, playbooks, and case studies that help us improve client outcomes and scale the function.
Requirements
4-5+ years in SEO, content marketing, digital PR, CRO, or organic growth — agency experience required.
Experience working with B2B SaaS clients and familiarity with the B2B business model.
Proven ability to translate delivery into business outcomes for executives (CEOs, CMOs, VPs).
Skilled in renewals and expansions — you can frame value, handle objections, and secure budget.
Strong communication skills — from crisp executive decks to live strategy discussions.
Comfortable owning the commercial conversation while partnering with delivery specialists on the details.
You think like a driver: organized, accountable, and relentless about moving work forward.
High standards for yourself and others; you seek and give feedback with candor.
Attentive to detail (the passcode is clientgrowth2026)
Risk-minded and solution-oriented: you anticipate challenges, weigh trade-offs, and present clear paths forward.
You’re not an asshole. We spend our days working closely with clients and teammates — empathy, respect, and collaboration matter.
Benefits
Competitive pay
Opportunity for profit sharing after one year of employment
Medical, dental, and vision insurance
401k with employer match
Unlimited PTO
Learning and development budget
Monthly networking stipend
An environment to grow your skills, confidence, and career