Key Account Manager, Climate-Tech

Role Overview

• As a Key Account Manager at exnaton, you will join our 35-person team and help shape the company and its vision from the ground up
• You will play a pivotal role in bringing a product to market that enhances the attractiveness of renewable energies
• Being the main point of contact for our utility customers, building strong and lasting relationships
• Regularly contacting customers, leading business reviews, and keeping them closely engaged with our product and services
• Proactively identifying opportunities to grow accounts through upselling and cross-selling
• Handling escalations and resolving issues quickly, ensuring high customer satisfaction at every stage
• Representing the voice of the customer internally, bringing their feedback into product, service, and strategy discussions
• Collaborating closely with sales, product, customer success, and marketing teams
• Tracking account performance using CRM tools and using data to stay ahead of customer needs

Requirements

• Demonstrated hands-on consulting experience, ideally between Consultant and Senior Consultant level, combining analytical rigor with hands-on project delivery
• Customer-facing experience and confidence engaging across all levels, from operations to C-suite
• Strong relationship-building skills with an eagerness to understand customer needs and create value through our technology solutions
• Naturally curious and driven to learn
• translates business challenges into actionable, technology-enabled solutions
• Proven ability to lead and drive complex projects independently, with strong project management skills
• Demonstrated high-performance mindset and proactive attitude
• drives new initiatives rather than maintaining existing structures
• Track record of identifying opportunities for process improvement and executing internal and external initiatives proactively
• Skilled at managing multiple workstreams, coordinating across functions, and keeping diverse stakeholders aligned
• Commercially minded with a genuine interest in helping customers succeed and uncovering new growth opportunities, good understanding of SaaS business models and commercial dynamics
• Collaborative team player who thrives in cross-functional settings and shares knowledge freely
• Fluent in German and English (this is a strict requirement, but fluency in other languages is also a significant plus)
• Ideally, hands-on experience with CRM systems and key account management responsibilities
• Ideally, familiarity with the regulatory and commercial landscape of the energy/utilities sector, including relevant system environments.

Benefits

• Competitive salary and equity package
• Flexible working hours and location
• Additional benefits such as a new MacBook, a learning budget, sports membership, or Headspace subscription
• Virtual office for a truly interactive collaboration, even in a distributed team
• Working with exciting technology for a really important purpose, together with a highly motivated team