Operations Coordinator, Insurance - SME

Role Overview

• Coordinate the implementation of departmental targets.
• Execute action plans to achieve targets.
• Lead, engage, and supervise your teams in accordance with Alper's People & Management corporate policies.
• Participate in the selection, retention, training, and development of staff.
• Secure resources and remove obstacles so that your teams can deliver expected results.
• Drive and promote the company culture.
• Implement Alper's policies, processes, and procedures.
• Interface with other departments across the company.
• Lead engagement meetings and results reporting with your direct reports.
• Perform critical analysis of the area's indicators and propose solutions.
• Participate in results reporting meetings with Alper's Executive Board and Vice-Presidency.
• Promote requests for technology improvements.
• Act proactively, identifying opportunities for training and process optimization.
• Ensure communication regarding the handling of commercial agreements with carriers at the national (Brazil) level.
• Interact and align with branch offices to centralize Brazil-wide SME implementation and registration management.
• Ensure that operational workflows are executed in accordance with operational efficiency guidelines.
• Perform quality controls and monitor the area's KPIs.
• Recruit, train, and supervise employees; develop remote management methods for staff in other regions, if applicable.
• Invest in training to build a more autonomous team that is less dependent in day-to-day activities.
• Provide periodic feedback.
• Create and ensure the execution of projects.

Requirements

• Microsoft Office / Google Workspace
• Knowledge of SME eligibility rules and commercialization; familiarity with ANS regulations
• Knowledge of the onboarding/implementation process with insurance carriers
• Behavioral competencies: team management, time management, organization, strong communication, strategic vision, proactivity, dynamism, and agility
• Knowledge of organizational effectiveness and operations management
• Leadership ability; competence and clarity in communication to manage people
• Sense of immediacy and urgency to define and implement strategies and tactics
• Analytical ability to assess the risks of decisions and make sound choices
• Experience in SME implementation, registration, and compensation processes
• Relationships with major insurers/operators
• Professional experience leading SME operational teams
• Experience with Quiver systems
• Experience with Protheus systems (advantage)

Benefits

• Medical and dental coverage provided by Bradesco Seguros
• Meal or grocery allowance via a flexible card
• Transportation voucher
• Profit-sharing (PLR)
• Total Pass: plans with premium gyms and exclusive pricing
• Life insurance
• Partnerships with language schools, universities, and various training providers
• Discount on personal insurance for you, your parents, children, and spouse
• Childcare assistance and programs that promote maternal and infant health
• Holiday on Insurance Professionals' Day