Associate Account Manager

Role Overview

• Play a key role in supporting the Sales Representatives, Account Managers, and Marketing teams to ensure smooth day-to-day operations and to help drive sales initiatives.
• Handle a mix of administrative, marketing, and customer service responsibilities while assisting with Salesforce, Pardot, and other system-related tasks.
• Serve as the primary point of contact for smaller accounts, managing customer inquiries and fostering long-term relationships that contribute to the overall success of the sales team.
• Generate quotes, access codes, and prepare other necessary documentation to assist the sales team and customers.
• Maintain and update Salesforce records, generate reports, and track sales activities to ensure accuracy and timeliness.
• Assist with the preparation of Requests for Proposals (RFPs) in collaboration with Sales Representatives and Account Managers.
• Collaborate with the sales manager and individual sales reps on special projects and monitor ongoing sales benchmarks.
• Conduct account, industry, and regional research to support business development and sales strategies.
• Manage a portfolio of small accounts, proactively address customer inquiries, resolve issues, and ensure high levels of customer satisfaction and retention.
• Coordinate mass outbound communications, including emails, newsletters, and marketing campaigns in collaboration with the marketing team.
• Oversee review and pilot program order processing, ensuring accuracy and timely fulfillment.
• Act as a liaison between the sales team and other internal departments to facilitate smooth communication and project alignment.
• Organize and maintain marketing and sales collateral to ensure the sales team has the necessary resources for success.
• Provide administrative support to the sales staff, including research, data entry, lead generation, and project coordination.
• Assist with travel arrangements, conference planning, event coordination, and customer support at events.
• Track and report on team-related activities and project statuses to maintain transparency and accountability.
• Build and maintain positive relationships with assigned small accounts to encourage long-term partnerships and customer loyalty.
• Travel as needed (estimated 20-50%) for conferences, training, and customer visits.

Requirements

• Minimum of 2 years of professional experience supporting sales functions or sales professionals.
• Experience with sales tracking and reporting within a CRM management tool (Salesforce preferred).
• Proficiency in Microsoft Office Suite (especially Excel, Word, and PowerPoint) and familiarity with marketing automation platforms (Pardot experience is a plus).
• Strong oral and written communication skills, with the ability to collaborate effectively across teams and with customers.
• Excellent time management and organizational skills with a keen eye for detail.
• Analytical mindset with the ability to interpret sales data and provide actionable insights to support strategic decision-making.
• Valid driver’s license and willingness to travel within the assigned region, including overnight trips and air travel as needed.
• Experience or familiarity with the educational K-12 market is strongly preferred.
• Teaching experience — especially in world languages — is highly desirable.
• Proficiency in one or more of the following languages is a strong plus but not required: Spanish, French, German, Italian.

Benefits

• Health insurance with options for dental, vision, life insurance, and more.
• Retirement savings plan with employer contribution.
• Employer-paid STD and LTD policies.
• Paid holidays.
• Work/life balance as a company value.