Manage a broad portfolio of commercial customers in EMEA, primarily in German-speaking regions
Engage directly with customers at critical points in their journey to ensure value realization
Design and execute scalable success plans using playbooks, automation, and content delivery
Build and iterate on our commercial success program to improve time-to-value (TTV), adoption, and retention
Conduct periodic health reviews and performance check-ins; track engagement through defined KPIs
Collaborate with Product and Technical teams to escalate issues, share feedback, and influence roadmap
Identify patterns, risks, and growth opportunities across your book of business
Partner with Sales to support expansion and upsell opportunities
Contribute to customer-facing initiatives like webinars, training content, and workshops
Maintain accurate customer records to ensure alignment across CS, Support, and Sales

2+ years in a Customer Success, Account Management, or related role
Fluent in German and English (spoken and written), other languages are an advantage!
Strong aptitude and drive to develop and maintain a deep understanding of Semperis solutions and related Microsoft technologies such as Active Directory and Azure AD
Experience working in a scaled/digital Customer Success environment or supporting a large, diverse customer base
Demonstrated success in driving adoption and customer outcomes at scale
Familiarity with identity, cybersecurity, or IT infrastructure is a plus (Active Directory, Azure AD, etc.)
Ability to understand and clearly explain technical cybersecurity data to both technical and non-technical audiences
Strong communication, analytical, and organizational skills
Passion for solving problems, creating structure, and continuously improving the customer experience
Ability to work independently while collaborating across teams
Experience with tools like Salesforce, Gainsight, is a plus

Customer Success Manager, German Speaker

Key skills