Guide customers in the enterprise-wide adoption of the Credo AI Governance Platform.
Lead account and project management through the lifecycle, drive platform adoption across teams, and ensure customers realize long-term value.
Align platform capabilities to customer needs, support success plans, and collaborate cross-functionally to deliver meaningful outcomes.
Oversee all customer lifecycle activities, including delivering onboarding and training, coordinating support, leading business reviews, managing retention, supporting renewal and expansion, and driving advocacy.
Define and execute success plans aligned to customer goals and milestones to drive governance outcomes and long-term value.
Develop a deep understanding of customer priorities, decision-making dynamics, and success drivers to support long-term growth.

5+ years of experience in enterprise Customer Success, Account Management, or Implementation roles within B2B SaaS companies, with a track record of managing and growing large accounts.
Strong project management skills and have successfully led multiple concurrent customer engagements.
Excellent communicator who can articulate complex concepts to both technical and non-technical audiences and advocate effectively for customer needs.
Work well across functions and can align teams including Sales, Product, and Engineering to support customer success.
AI fluency or willingness to learn is a requirement.
Prior work in a startup environment managing Fortune 500 customers is highly desirable.
Experience implementing GRC software is highly desirable.
Familiarity with AI governance frameworks and operationalizing governance workflows is highly desirable.

Competitive Salary and Equity
Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home.
Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups.
Unlimited PTO: Credo AI has unlimited time off to support our employees
Generous Parental Leave: We offer up to 12 weeks of paid parental leave.
401(k) plan for employees (US only)

Enterprise Customer Success Manager

Key skills