Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
Provide product information and assistance
educate clients on the features, benefits, promotions, and usage of products and services.
Offer guidance and troubleshoot support to assist clients.
Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
Escalate complex or unresolved issues to the appropriate person or Manager.
Identify areas for improvement and share suggestions and feedback with the team.

University Degree or relevant working experience (customer support or HORECA roles).
Excellent command of the English and Turkish language (oral and written).
Computer literacy, with knowledge of Microsoft Office applications and CRM systems.
Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.

Client Support Agent, Turkish Speaker

Key skills