Drive cash performance by developing a high-performing team that owns portfolio outcomes and improves working capital velocity.
Own and deliver collections KPIs including current %, past due %, aging performance, and forecast accuracy
Lead collection strategy across a portfolio of $300M+ spanning enterprise, strategic, international, and SMB customers
Establish clear performance expectations, productivity standards, and accountability routines
Coach and develop collectors to strengthen negotiation capability, portfolio prioritization, and root cause identification
Foster an ownership mindset within the team aligned to cash outcomes
Conduct regular performance reviews and monthly performance deep dives
Create and manage weekly cash forecasts and actively manage risk to forecast
Lead weekly past due reviews, establish priorities, and remove barriers to resolution
Identify payment behavior trends and adjust collection strategies accordingly
Drive timely resolution of escalations and complex collection issues
Monitor aging trends and implement strategies to reduce DSO and delinquency risk
Ensure accurate and consistent commentary, coding discipline, and resolution tracking
Approve balance adjustments and support month-end close activities
Improve scalability and efficiency by strengthening policies, governance routines, and process discipline across the collections lifecycle.
Evaluate and enhance collections policies, procedures, and governance standards
Identify root causes of delayed payment and implement sustainable remediation plans
Lead & implement process improvement initiatives that reduce cycle time and eliminate rework
Standardize collection commentary, coding practices, and performance tracking
Establish preventative controls that reduce recurring disputes and preventable delays
Partner cross-functionally with Sales, Billing, Finance, Operations, and Customer Success to improve invoice readiness and reduce friction in the Order-to-Cash process
Support audit requirements and maintain documentation aligned to internal control standards
Provide reporting and insights into collection performance trends and improvement opportunities
Own and oversee the research, resolution, and application of credit memos (CMs)
Own unapplied cash balances, ensuring timely research, resolution, and application
Partner closely with the Credit Manager on customer risk assessments, credit exposure, and escalation strategy
Support bankruptcy ownership, including coordination, documentation, and status tracking
Ensure collectors own past‑due Sales Order (SO) holds and resolution plans