Government Collections Supervisor
Streator, Kansas, United States of America
Full Time
3 hours ago
$17 USD
No Visa Sponsorship
About this role
Role Overview
- Manages and develops a team of assigned Agents to meet and exceed performance
- Maximizes productivity, assuring quality, end user satisfaction, and client satisfaction
- Reviews team and Agent performance and quality metrics on a regular basis
- Follows steps of TOPS to manage the team daily
- Supports, motivates, and coaches their Agents continually
Requirements
- High school diploma
- Undergoing bachelor’s degree (preferred)
- Completion of internal Agent development initiative like JUMP (preferred)
- 6 months supervisory experience (for internal or external candidates)
- At least 6 months experience as an agent in AllianceOne’s for internal processes and internal development
Benefits
- Health Insurance (Medical/Dental/Vision)
- HSA/FSA plans
- Paid Time Off package
- Optional Daily Pay
- EAP
- 401k after 90 days