Credit & Collections Representative

Role Overview

• Responsible for reducing delinquency for assigned accounts
• Make collection calls on all past due accounts
• Contact customers regarding payment status
• Answer incoming customer calls
• Deal with customers and profit centers to get disputed invoices resolved
• Deal with general contractors for specific jobs and make arrangements for joint checks
• Forward Certificates of Insurance and Tax Certificates to the appropriate departments
• Update and amend customer maintenance information

Requirements

• Knowledge of construction lien laws
• Professional phone etiquette
• Commitment to excellent customer service
• Detail oriented
• Excellent written and verbal communication abilities
• Extensive knowledge of fair debt and collection management
• Strong knowledge of state commercial laws
• Knowledge of legal lending methods
• Some experience with computerized accounting methods

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Wellbeing programs
• Retirement plan with employer matching contributions
• Paid parental leave
• Paid holidays
• Paid time off
• Tuition reimbursement