Support day to day internal IT operations
Handle internal IT tickets, user support, hardware and software provisioning, license tracking, and new hire IT setup
Serve as first line support for internal IT issues (hardware, software, access, connectivity)
Troubleshoot and resolve common issues independently; escalate when appropriate
Manage and track IT tickets, including coordination with MSP and MSSP for overflow or specialized support
Ensure timely, friendly, and professional support for a distributed workforce
Provision and configure laptops, peripherals, and mobile devices
Manage software installations, updates, and access provisioning
Support onboarding and offboarding processes, including device setup and recovery, and account management
Track software licenses and subscriptions to ensure accurate counts and compliance
Assist with IT procurement activities, including ordering laptops, accessories, and approved software
Follow established security policies and procedures when handling systems and data

2–5 years of experience in IT support, IT engineering, or a similar role
Strong hands-on experience with end-user hardware and software support
Windows and/or macOS environments
SaaS and cloud based tools
Experience working with ticketing systems and/or external IT vendors or MSPs
Strong organizational skills and attention to detail (especially for asset and license tracking)
Clear communication skills and a customer service mindset
Self-motivated and adaptable in a fast-paced startup environment

100% employer paid, comprehensive health insurance including medical, dental, and vision for you and your family
Unlimited PTO, with your manager’s approval
Flexible work environment where you manage your work day
14 weeks of fully-paid parental leave

IT Support Specialist

Key skills