Provide Tier 1 & 2 support for Voice (IP systems), Internet (nbn™/Fibre), Mobile, and Managed IT services.
Act as the subject matter expert for our C9X unified communications solution, assisting clients with setup, provisioning, and feature optimization.
Handle complex porting processes with care, ensuring minimal impact on client business operations.
Conduct remote training sessions to ensure clients are comfortable and equipped with their new tools.
Work closely with our dedicated Account Managers and Tier 1 partners (AAPT, Vocus, Optus, Telstra, etc.) to resolve high-bandwidth and network connectivity issues.
Keep our internal knowledge base updated with the latest fixes and "hero" moves.

Proven experience in an ICT Support or Help Desk role (Telco experience is a major plus).
Familiarity with Australian telecommunications networks and providers.
Strong understanding of Windows/Mac environments, Microsoft 365, and Cloud Services.
Ability to work Australian business hours (AEST/AEDT).

Remote Flexibility: Work from your own space while supporting a national network.
Innovation-Led: Work with the latest frontier in telephony and future-ready connectivity.
Human Culture: We value natural engagement over corporate drones. You’ll be a valued part of a team that celebrates milestones and "human-first" connections.

ICT Support Specialist

Key skills