Drive the Product Vision: Define and champion a bold, multi-quarter vision for our internal clinical tooling platform.
Influence Roadmap: Actively partner with Product, Engineering, and Clinical leadership to define the 6-12 month product roadmap.
Define Success: Partner with Data Science and Product Management to define and track critical Key Performance Indicators (KPIs) and OKRs.
Simplify Complexity: Take ownership of highly complex operational challenges and break them down into clear, actionable design strategies.
Deliver High Quality Experiences: Leveraging your expertise in UX design, service design, systems design, or other relevant disciplines.
Drive Cohesion: Ensure a seamless internal user experience across all related care and clinical workflows.
Enable Experimentation: Design and establish modular components and frameworks that empower clinical leadership to define and experiment with new patient-facing and internal care protocols.

8+ years of experience as a Product Designer, with significant tenure (3+ years) focused on enterprise software, internal tools, or complex B2B/B2C service delivery platforms.
Deep experience designing for complex ecosystems and service blueprints.
Proven ability to operate with exceptional autonomy, leading strategic initiatives from concept to delivery without heavy guidance.
Demonstrated success influencing senior product and engineering leaders on long-term strategy and securing buy-in for bold, transformative design initiatives.
Direct experience in healthcare, clinical workflow design, fintech, or other highly regulated industries (Bonus).
The ability to distill complex clinical requirements and design rationale into clear, compelling narratives tailored for technical, clinical, and executive audiences.

Remote-first culture
401(k) savings plan through Fidelity
Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
12 weeks of 100% Paid Parental leave
Up to $25,000 Fertility and Family Building Benefit
Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
11 Holidays Paid with one Floating Paid Holiday
Work-From-Home reimbursement to support team collaboration and effective home office work
24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations

Staff Product Designer, Care & Clinical Workflows

Key skills