Key skills
Communication
About this role
Role Overview
- Match payments to outstanding receivables
- Review system suggestions
- Investigate and manually assign unallocated transactions
- Handle incoming tickets, live chat and inbound calls professionally and empathetically
- Escalate unresolved cases according to defined procedures
- Proactively report recurring issues
- Document work carefully
Requirements
- Some experience in customer service, back office, or a related field
- Enrolled at a German university
- Fluent German (C1+) and English
- High level of accuracy; enjoyment of structured, recurring tasks
- Empathetic and calm communication style
- Confident with web-based tools and dashboards
- Self-organized and able to work independently
Benefits
- Genuine insight into private credit and institutional lending
- Work with an experienced founding team
- Customer-facing: professional handling of sensitive situations
- Hybrid work model after onboarding