Own the strategy, planning, execution, and ongoing optimization of Commercial Operations and enablement functions
Drive adoption, effectiveness, and integration of Commercial systems and tools (Salesforce, Conga, Definitive Healthcare)
Identify process improvement opportunities that increase efficiency, clarity, and sales productivity across Commercial teams
Maintain clear, consistent process documentation to support scale and repeatability
Lead, develop, and scale a high-performing Commercial Operations organization
Recruit, hire, coach, and promote talent while fostering a supportive, results-oriented culture
Provide clear direction, prioritization, and accountability across multiple direct reports
Serve as a trusted strategic partner to the Chief Commercial Officer and senior leadership team
Collaborate closely with Sales, Marketing, Client Experience, Product, Finance, and Commercial Ops partners
Manage third-party vendor relationships, budgets, and contracts
Develop executive-level reporting, dashboards, and presentations that support decision-making

Bachelor’s degree in Business, Marketing, or a related field
10+ years of experience across Commercial, Sales, Marketing, Operations, or Account Management functions
Demonstrated experience leading and developing teams in a collaborative, high-performance environment
Hands-on experience with CRM platforms (Salesforce strongly preferred)
Strong technical proficiency, including Excel and PowerPoint
Proven ability to manage competing priorities while driving long-term initiatives
Excellent written, verbal, organizational, analytical, and problem-solving skills.

Vice President, Commercial Operations

Key skills