You are a trusted advisor, product consultant, and a closer – you’re working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle.
Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future.
You’re a builder – at a startup, you’re not just a team member, but you help build the team culture and bring your best practices to the org.
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
Manage current customers on multi-year contracts to ensure customer value realization.

2+ years of technology SaaS experience
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills; including sales, account management, and customer service
Self-driven – you don’t need someone to motivate you to put in your best every day
You’d describe yourself as organized, efficient with your time, and an excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Commercial Account Manager

Key skills