You are a trusted advisor, strategic thinker, and a closer
you’re selling to Global 2000 companies to deliver immense ROI in an efficient, value-base renewal and upsell
Partner with Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.
You’re a product evangelist – you’ll solution Zip to meet the pain points today, but also with an eye toward our product of the future
You’re a builder and pushing the limits of the possible
a founding member of the Enterprise Account Management team. You’ll help establish the playbooks, the culture, and best practices.
Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.
Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.
Manage current customers on multi-year contracts to ensure customer value realization.

5+ year of technology SaaS experience at enterprise level
Experience selling to procurement, finance, legal
Experience driving customer retention and adoption of a SaaS product for enterprise accounts
Customer management skills; including sales, Account management, and customer service
Self-driven – you don’t need someone to motivate you to put in your best every day
You’d describe yourself as organized, efficient with your time, and excellent communicator
Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach
Willing to go the extra mile to make sure our customers, company, team, and yourself succeed

Enterprise Account Manager

Key skills