Senior Property Claims Specialist

Role Overview

• Handle E & S Property Claims for a wide variety of AXIS policyholders written in various jurisdictions and reporting to the Claims Manager
• Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards
• Triaging of first notification of loss, efficiently utilizing an established network of service providers
• Set accurate claim reserves and make referrals to senior members of the team where necessary
• Review policy wordings to validate coverage for claims and escalate any issues arising
• Prepare coverage positions to be reviewed and approved by Claim Manager
• Work closely with Independent Adjusters, external legal advisors and brokers ensuring a premier claims service to clients is maintained, escalating issues as appropriate
• Develop a working knowledge of the legal frameworks and claims handling practices relevant to the jurisdictions in which the claims arise
• Monitor and investigate assigned claims and develop a resolution strategy
• Compliance & Quality Assurance – Comply with best practices measured by monthly Quality Assurance and Management Initiated Audit scores as well as the implementation of Management Action Plans for all claims groups in Axis Claims.
• Responsible for Cycle time, Severity, Quality of claims, Customer Satisfaction level, Professional development of self
• Claim Performance: Ensure timely and appropriate claim handling, legal and vendor expenses, exposure evaluations, and reserving
• including appropriate use of signal reserves as well as the sensitivity projection process, to drive optimal claims resolutions for insureds and Axis.
• Drive deeper relationships and collaboration with internal partners across sharing large loss updates, trend updates and ensuring all data in claim files is accurate.
• Collaborate with Underwriting, Distribution, and Senior Claim Management in driving deeper relationships with key strategic distribution partners including targeted “peer to peer” contact at these distribution partners, delivery of a best-in-class claim service to the end user/insured.
• Exhibit “best-in-class” claim handling behaviors as measured by feedback from internal and external business partners
• Axis Culture and Values – everyday demonstrate the Axis behaviors that support and align with AXIS values: People, Decisiveness, Excellence and Stronger Together

Requirements

• Bachelor’s degree or minimum 5-7 years of equivalent claims handling/underwriting experience in lieu of degree
• Valid licenses by state as required and add states to certifications as needed
• Experience or exposure to handling commercial Property claims on behalf of a syndicate, insurance company, broker, loss adjuster or solicitor preferred
• Excellent multi-tasking and time management skills are required
• Excellent written and verbal communication skills, to liaise with numerous customers, both internal and external
• Good interpersonal communication skills
• Excellent Microsoft Office Skills – Word, Excel, Outlook PowerPoint, OneNote and SharePoint
• Ability to successfully work in hybrid and self-directed work environment

Benefits

• medical plans for you and your family
• health and wellness programs
• retirement plans
• tuition reimbursement
• paid vacation