Develop, document, and implement SOPs and protocols to standardize clinical operations.
Conduct thorough research to identify root causes of operational challenges and propose practical, evidence-based solutions.
Continuously evaluate existing processes, workflows, and procedures to identify areas for improvement using principles from Lean Six Sigma, total quality management, and other continuous improvement methodologies.
Lead initiatives to streamline operations, reduce waste, and improve overall efficiency.
Partner with the practice manager, medical assistant manager, and scheduling supervisor to align operational improvements with organizational goals.
Collaborate with the clinical leadership team to integrate clinical and operational perspectives in decision-making.
Serve as a liaison between clinical staff and administrative leadership to ensure seamless communication and implementation of initiatives.
Manage multiple projects related to process improvement, ensuring timely completion and alignment with organizational priorities.
Track and report the progress and outcomes of improvement initiatives, providing actionable insights to leadership.
Facilitate training sessions and workshops to educate staff on new processes and protocols.
Analyze data to assess the effectiveness of current operations and monitor the success of implemented changes.
Utilize performance metrics to support recommendations and provide regular updates to the Practice Administrator and leadership team.

Bachelor’s degree.
3 or more years of work experience in a dynamic environment of telemedicine/healthcare startup and/or large multi-clinic hospital system
Minimum of 2 years experience leading complex, cross-functional projects leveraging data, insights, and strategic planning
Self-motivated and highly reliable, with excellent time management and project management skills.
Strong organization skills with excellent attention to detail
Exceptional written and verbal communication skills.
Experience working in a fast-paced and rapidly growing environment.
Ability to learn new systems and programs quickly
Demonstrated commitment to a diverse and inclusive work environment.
Strong experience in adapting communication to a diverse audience that may include: medical assistants, Nurse Practitioners & physicians, Executive / C-Suite and operations
Proficient in G-Suite

Clinical Operations Specialist

Key skills