Own, manage and communicate the operational relationship with assigned clients
Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
Lead internal and client meetings with thorough documentation and rigorous follow-up
Manage client and project documentation, communications, meetings and required meeting follow-ups
Track metrics around infrastructure performance and service requests
Continually seek to improve
Prepare and present service reports to clients
Create, implement and track relationship roadmaps
Help create and execute on the overall vision for service delivery and client satisfaction
Determine areas for process improvements within both the client and Snowflake
Work with key stakeholders to implement and document

5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, ability to work independently and manage multiple projects simultaneously
Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
Fluent in English language (European languages will be a nice to have, especially French or German)
This person will need to reside in the UK and be able to visit the London office twice per week

Service Delivery Manager

Key skills