Business Analyst, Government Programs, Med-D

Role Overview

• Identifies and documents business requirements for both new and existing Technical Operations processes and services, as needed, to achieve department business goals
• Identifies and manages changes to existing Technical Operations processes; this includes scope definition, business requirements, user acceptance testing, and implementation
• Establishes processes that are scalable and efficient, and ensures smooth transition to operational maintenance by the Technical Operations Analysts
• Seeks opportunities to initiate and manage projects to improve existing processes, delivering enhanced quality and efficiency
• Develops project plans to ensure the quality and timeliness of project deliverables
• Develops test plans and coordinates user/system testing
• Identifies issues and implements solutions that resolve the immediate need and prevent reoccurrence of the issue
• Develops knowledge necessary to become the Subject Matter Expert (SME) for assigned processes
• Performs functions to support Government Programs processes and documents required process steps
• As the process owner, leads oversight meetings to ensure compliance and reliability for all assigned processes
• Ensures technical processes supporting government programs have the appropriate controls, oversight, and reporting, and are compliant with regulatory requirements from end to end
• Develops and maintains clear and thorough documentation for all assigned processes
• Identifies key metrics to monitor the compliance and accuracy of the process, establishing oversight methods that are operationally efficient and effective
• Provides SME assistance when process metrics indicate a possible risk to compliance or accuracy, and leads any corrective action required following root cause analysis
• Leads efforts to ensure appropriate action is taken to correct process defects, process inefficiencies, and non-compliance events
• Other duties as assigned

Requirements

• Bachelor’s degree in business-related field, or equivalent combination of education and experience
• 3+ years’ Analyst experience with writing requirements, developing solutions, implementing process improvements, and conducting testing in a business environment preferred
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5%
• No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!