Senior Implementation Manager

Role Overview

• Provide onboarding guidance and project management support to the amazing nonprofits we serve
• Own multiple onboarding and Professional Services projects or variable customer sizes at once
• Strategically utilize customer interactions to drive quicker and more impactful Time to Value, Product Adoption, and Customer Satisfaction.
• Lead and coordinate milestone and miscellaneous customer configuration calls
• Serve as a product expert who can effectively utilize resources to find answers to customer questions
• Perform training and workshop sessions for projects you are managing as needed
• Provide basic data mapping and import services during the implementation process
• Develop a deep understanding of our nonprofit customers’ business and operations
• Work closely with our data migration, professional services, customer success management teams, and Partner network to offer clients a smooth onboarding experience
• Serve as an extremely effective project manager.

Requirements

• Previous experience working in project management, customer onboarding/implementation, or customer success.
• Experience with CRM systems is required
• Willingness to work in a fast-paced, flexible start-up environment
• Self motivated and always looking to improve themselves and processes
• Ability to manage workload based on changing priorities is required
• Intimate knowledge of and/or working with nonprofits with a desire to quickly learn about fundraising best-practices
• Clear and articulate communication skills
• Ability to lead actionable and productive workshop sessions with clients.
• Comfort with data and spreadsheets
• Phenomenal organizational skills are required

Benefits

• Market competitive pay leveraging Carta data
• Employee recognition through Bonusly (birthdays, anniversaries, achievements, etc.)
• 401(k) retirement plan with company matching
• 50% match up to 6% of compensation after 90 days
• Unlimited PTO
• Supportive time off including paid volunteer days and company holidays
• Employer-contributed healthcare benefits, encompassing medical, dental, and vision coverage
• 12 weeks primary parent leave, 4 weeks secondary parent leave
• full pay (adoption as well)
• Community outings and events