Own the technical relationship with our customers, including:
Partnering with Account Executive to provide prospects with a seamless onboarding and adoption experience with a focus on key integrations across their cloud infrastructure, version control and security systems
Supporting and assisting the Sales team with aspects of the process including security reviews, implementation plans, technical qualification calls, and quarterly business reviews
Promptly respond to inbound questions and other support requests from the Sales team
Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
Listen carefully to customers to provide market feedback to the product team and help prioritize functionality needed to drive opportunities within our Upmarket segment
Build product examples, documentation, and other critical resources for our customers side by side with product, Success, and other stakeholders
Cultivate an environment of teamwork, openness, creativity, and continuous improvement

5+ years of pre-sales customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
You are creative, curious. technical, and naturally persuasive
You are detail-oriented and organized
You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies
General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
Familiarity with REST API development and service integrations is a plus
Ideally has prior B2B SaaS experience
Open to using AI to amplify their skills and strengthen their work
demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
16 weeks paid Parental Leave for all new parents
Health & wellness stipend
Remote workspace, internet, and cellphone stipend
Commuter benefits for team members who report to the SF and NYC office
Family planning benefits
Matching 401(k) contribution with immediate vesting
Flexible PTO policy, plus 80 hours of Sick Time
11 company-paid holidays
Virtual team building activities, lunch and learns, and other company-wide events!

Strategic Solutions Engineer

Key skills