About this role

Build and maintain trusted relationships with Capi’s most strategic clients
Identify opportunities within accounts to increase transaction volume and expand product adoption
Develop account plans focused on retention, upselling, and customer advocacy
Track account performance, monitor satisfaction, and ensure Capi’s value proposition remains strong and differentiated
Proactively engage with onboarded, inactive, and at-risk clients to maintain loyalty and drive reactivation
Anticipate client challenges and collaborate with internal teams
Ensure customers are fully leveraging Capi’s platform
Turn client feedback into actionable insights
Work closely with product, operations, and compliance teams

Minimum of 3
7 years in Key Account Management, Business Development, or Sales roles
Proven track record in managing senior-level client relationships and driving revenue growth
Experience working in or with emerging markets
Strong relationship-building, negotiation, and communication skills
Analytical and results-driven mindset with commercial acumen
Highly organized, autonomous, and adaptable to fast-paced, evolving environments
Proficiency with CRM tools and data analysis
Fluent in French with professional proficiency in English

Key Account Manager

Key skills