People Ops

Role Overview

• Serve as the primary People Ops contact for team members across Senegal, CIV, Mali, Kenya, Benin, Togo, and future markets.
• Partner with local HR teams through our EOR platforms to ensure compliance with employment laws across multiple jurisdictions.
• Coordinate local policies (leave, benefits, contracts) with support from the Head of People.
• Lead onboarding for all hires across West and East Africa, including scheduling, equipment provision, orientation, systems access, and documentation.
• Work with recruiters and managers to ensure new joiners feel supported, informed, and fully equipped from the start.
• Maintain consistent onboarding standards across markets (checklists, communication templates, welcome guides).
• Manage offboarding workflows, exit documentation, and knowledge transfer.
• Respond to employee questions about payroll, benefits, and leave rules with clarity and empathy.
• Coordinate closely with our EOR partners Deel and Rivermate.
• Support health insurance administration, reimbursements, and local statutory requirements.
• Support office operations in Dakar: supplies, equipment coordination, vendor management, and event support.
• Coordinate local team gatherings, market visits, and offsites.
• Champion Capi’s culture across a distributed team and help build strong connections between markets.
• Manage employee records, contracts, letters, and compliance documentation.
• Help develop scalable People processes and SOPs across onboarding, leave, travel, employee events, and more.
• Identify operational bottlenecks and propose improvements to enhance speed and quality of People support.

Requirements

• 4+ years in People Operations, HR, Office Management, or a similar operational role.
• Strong organisational skills that make you able to coordinate across teams and countries without dropping details.
• Excellent people and communication skills; you are approachable and solutions-oriented.
• Comfortable navigating ambiguity and building structure where none exists.
• Fluent in French and English (written and spoken).
• Based in Dakar, with the ability to work from the Dakar office several days a week.
• Experience supporting operations across multiple African markets.
• Knowledge of local labour regulations (Senegal or other WAEMU countries).
• Experience in a startup or high-growth environment.
• Familiarity with HRIS tools, payroll tools, or Google Workspace.

Benefits

• Help build a world-class People Operations function across multiple African markets.
• Work closely with a small, mission-driven team shaping financial access across the continent.
• Grow quickly
• this role could scale into a senior People Operations position as the company expands.
• Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds.