You will manage the implementation of our system from A to Z — via email, calls, or live demos — ensuring a smooth integration on our customers' parking areas.
You will turn customers into true product experts and show them how to leverage the full potential of our solution.
Through proactive check-ins and genuine interest, you will build long-term, trust-based partnerships.
You will work closely with Commercial, Product, and Engineering teams and bring customer feedback directly to where it creates impact.
You will refine processes, identify automation opportunities, and help us make the customer journey efficient and scalable.

2–4 years of experience in Customer Success, Account Management, or Customer Service
Customer-oriented mindset: You communicate clearly, persuasively, and solution-focused
Technical skills: Experience with tools such as G Suite, Airtable, and CRM platforms like Salesforce or HubSpot is an advantage
Languages: German at minimum C1 level, business-fluent English — additional languages are a plus.

Flexibility & autonomy: Your workday, your performance — our hybrid model enables focused work from home, fresh perspectives during workations, and in-person collaboration on our Anchor Days (Tuesday to Thursday)
Mobility tailored to you: Full speed ahead — whether sustainably via bike leasing or conveniently with a commuting allowance, we keep you mobile and flexible
Ownership & influence: Your impact, your results — take full ownership of your area and your KPIs
Team culture & networking: Real connections — beyond daily business. Celebrate successes with us at legendary team events and OKR parties
Productive environment: Brainfood deluxe — from barista-style espresso, Bella&Bona online canteen, fresh fruit, to a muesli bar. Your wellbeing is the foundation for strong performance
Health & balance: Stay in balance with EGYM Wellpass or Urban Sports Club — nationwide access to 1,000+ sports and wellness facilities
Top equipment & ergonomics: Whether Mac or Windows, in the office or at home — your efficiency and comfort at work are well-supported
Dress code? Your code: We care about what you achieve — not what you wear.

Customer Success Manager

Key skills