Ensure excellence in the execution of promotional campaigns within major retail chains, acting as a strategic bridge between manufacturers, retailers and internal teams.
You will be responsible for making sure offers are correctly implemented, monitored and delivering real business value, combining operational agility with analytical insight and a performance focus.
Serve as the primary point of contact for manufacturers and retailers, ensuring clear and effective communication.
Operate, validate and monitor promotional campaigns on the platform, ensuring compliance and deadlines are met.
Perform initial diagnostics of operational incidents (e.g., POS discrepancies, EAN, pricing), driving resolution or escalation when necessary.
Monitor daily execution of offers, taking preventive action to avoid failures at the point of sale.
Prepare and present performance reports (KPIs, sales, execution), highlighting results and opportunities for improvement.
Support network expansion and conduct training when needed to strengthen solution adoption.

Minimum of 6 months' experience, preferably in the supermarket retail or trade marketing sector;
Experience in B2B customer service or support, handling a high volume of tickets;
Experience with offer management platforms or retail-focused SaaS solutions;
Intermediate proficiency in Excel or Google Sheets, with the ability to build dashboards, cross-reference data and develop spreadsheet models for analysis;
Knowledge of ticketing/incident management tools such as Zendesk.

Medical insurance (Sulamérica or Central Nacional Unimed, depending on the predominant region) for you and your dependents with no monthly fee, subject to copayment on use;
Dental insurance (Odontoprev) for you and your dependents with no monthly fee, subject to copayment on use;
Dasa telemedicine with a range of online care options, no medical referral required and no copayment;
Meu Doutor, offering a family doctor available to employees and dependents enrolled in the medical plan;
Maternity support program (for employee or dependent), contributing to a safer and more comfortable experience during pregnancy, delivery and postpartum;
Free flu vaccination for you and your dependents;
Prevenar 13 vaccine to help protect against 13 types and subtypes of pneumococcal bacteria;
Life insurance;
Gympass;
Extended maternity and paternity leave.

Customer Success Manager – PL

Key skills