Be the primary point of contact and trusted advisor for our generator customers.
Build strong, proactive relationships with our UK generators —solving blockers, unlocking opportunities, and driving long-term value.
Identify gaps across the customer journey and design scalable, high-impact improvements.
Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action—fast.
Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy.
Travel to visit key accounts in field and deeply understand the pulse of the community.
Help define and measure what great customer experience looks like at tem—today and into 2026.
Requirements
Proven experience in customer success in fast-moving B2B environments; you’re building and improving not caretaking.
Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution.
A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently.
Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions.
Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight.
A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector.
Experience working with B2B supply-side customers, particularly in energy or marketplace businesses (Nice-to-haves).
Exposure to early-stage or high-growth tech startups (Nice-to-haves).
A strong desire to challenge the status quo and change how things work, not just how they’re supported (Nice-to-haves).
Benefits
Salary aligned to internal benchmarks and reviewed twice a year.
Stock options so everyone has ownership in our mission.
25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off.
Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons.
Home working and wellbeing budgets:
Up to £1,200 or €1,200 per year for your remote setup.