Customer Success Manager, Generator Customers

Role Overview

• Be the primary point of contact and trusted advisor for our generator customers.
• Build strong, proactive relationships with our UK generators —solving blockers, unlocking opportunities, and driving long-term value.
• Identify gaps across the customer journey and design scalable, high-impact improvements.
• Collaborate across Product, Ops, Sales, and Marketing to turn feedback and insight into action—fast.
• Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy.
• Travel to visit key accounts in field and deeply understand the pulse of the community.
• Help define and measure what great customer experience looks like at tem—today and into 2026.

Requirements

• Proven experience in customer success in fast-moving B2B environments; you’re building and improving not caretaking.
• Strong operational mindset with the ability to move seamlessly between strategic thinking and hands-on execution.
• A deep understanding of what exceptional customer experience looks like, and a track record of delivering it consistently.
• Fluency in CRM tools (e.g. HubSpot) and the ability to translate customer and performance data into clear actions.
• Excellent communication and listening skills, with the ability to turn customer conversations into meaningful insight.
• A genuine enthusiasm for people, relationships, and creating greater transparency and trust in the energy sector.
• Experience working with B2B supply-side customers, particularly in energy or marketplace businesses (Nice-to-haves).
• Exposure to early-stage or high-growth tech startups (Nice-to-haves).
• A strong desire to challenge the status quo and change how things work, not just how they’re supported (Nice-to-haves).

Benefits

• Salary aligned to internal benchmarks and reviewed twice a year.
• Stock options so everyone has ownership in our mission.
• 25 days holiday plus public holidays. Swap public holidays for the ones that matter most to you, and enjoy your birthday off.
• Remote first and flexible working, with clear core hours and no internal meetings on Friday afternoons.
• Home working and wellbeing budgets:
• Up to £1,200 or €1,200 per year for your remote setup.
• Up to £150 or €150 per month for wellbeing.