Client Success Manager

Role Overview

• Track video production with clientele and the production department.
• Track performance of social media content, campaigns, community engagement, and overall social presence, and present findings to our clients on a monthly cadence.
• Collaborate with the Creative team and internal partners as they translate strategy into consumer-facing assets.
• Build and maintain client relationships by setting and managing expectations, as well as addressing any client concerns with grace — we aren’t happy unless the client is delighted.
• Serving as a liaison between the client and the cinematographers and editors.
• Creating production booklets for clients (that will ultimately shape the best damn video they’ve ever seen).
• Coordinate and execute all ongoing client campaigns in accordance with program offering/scope as well as optimizing and problem-solving when necessary to make campaigns successful.
• Develop insights into clients’ target audience and their social media usage to inform the overall content and social strategies.
• Implements, monitors, and measures social media campaigns to support broader brand awareness initiatives.
• Minimize churn and program cancellations by maximizing the value our clients realize from our service offerings.
• Develop and execute renewal strategies aligned with client goals and objectives. Build strong client partnerships through open communication and proactive account management.
• Identify opportunities for ascension and upsells as well as ensuring existing clients consistently renew their programs.

Requirements

• Have a minimum of 3 years of professional experience that includes proven success in previous client-facing roles and a marketing background.
• Bilingual (Spanish speaking) is preferred, not required.
• Embody empathy, resourcefulness, and drive.
• Have an extreme attention to detail (you were the kind of person to correct your teacher in school
• we get it, and we support it).
• Exhibit almost obsessive organizational abilities (you color code your priorities, but you also probably color code those color codes).
• Have a team-centric attitude (We’re one big happy family, crazy cousins included!)
• Have a fast-paced work ethic that allows you to meet tight deadlines (24 hour deadline with a to-do list a mile long? No problem!).
• Focus on problem-solving and identify new opportunities for taking initiative.

Benefits

• 100% Company Paid Health/Vision/Dental.
• 4% 401K Match.
• Generous Paid Time Off.
• Paid Parental Leave for New Parents.
• Paid Relocation for Non-Local Candidates.