Business Analyst – Customer Order Management

Role Overview

• Evaluate business and system requirements, ensuring alignment with the COM Netcracker solution, with a focus on integration between Customer Order Management, BSS and Billing.
• Define and agree KPIs and SLAs with the Business area.
• Prepare, review and approve functional requirements, technical specifications and integration documents for module development, configurations and interfaces.
• Identify critical issues, propose solutions and triage defects, directing fixes to technical teams. Define and approve unit, integration and acceptance test scenarios.
• Present the solution to involved areas (Business, Quality, Infrastructure, Information Security, Observability and Project Management), perform handover to Production, participate in war rooms and monitor post-production, evaluating monitoring reports and preparing application health reports.

Requirements

• Bachelor's degree in Computer Science, Information Systems or a related field.
• Experience in requirements analysis, functional and technical documentation, and working in complex corporate environments.
• Experience with COM Netcracker or similar solutions.
• Knowledge of KPIs, SLAs, system testing, defect management and go-live processes.
• Familiarity with monitoring and observability, production environments and systems integration.
• Preferred: experience in telecom, agile methodologies and certifications in Business Analysis, ITIL or Agile/Scrum.

Benefits

• Company-subsidized Health Plan for the employee.
• Option to include dependents in the Health Plan with payroll deduction.
• Dental Assistance (optional).
• Option to include dependents in the Dental Assistance Plan with payroll deduction.
• Meal voucher or Food voucher.
• Transportation voucher (optional).
• Impact & Care – Personal Guidance Program offering confidential emotional support and counseling in psychological, legal, financial, social and pet-related matters at no cost for the employee and legal dependents.
• Gympass
• Wellhub (Access to more than 700 gyms across Brazil with plans starting at R$ 29.90 deducted from payroll).
• Option to include dependents in Gympass
• Wellhub (up to 3 dependents
• paid via credit card).
• Access to Udemy via our intranet.
• Partnerships with major consumer brands.
• Agreement with SESC for employee and dependents.
• Discount agreements with educational institutions (undergraduate and graduate) and language/certification schools.
• Group life insurance.