Product Operations Manager

Role Overview

• Partner closely with Product, Engineering, Analytics, and Operations to build the operational foundation that enables faster, higher-quality product development
• Establish and maintain a clear, reliable roadmap to improve prioritization, alignment, and execution across teams
• Define and implement a practical operating model for Product Managers, creating consistency in how work is planned, executed, and communicated
• Standardize how product initiatives, timelines, and priorities are shared to improve transparency and reduce stakeholder confusion
• Optimize the flow of insights, data, and customer feedback across the full product lifecycle (from discovery and prioritization through launch and iteration)
• Improve tooling, systems, and workflows to reduce friction and eliminate unnecessary overhead in day-to-day PM work
• Identify and address bottlenecks in product delivery to improve speed, quality, and consistency
• Improve how metrics and insights are surfaced by building dashboards, reporting frameworks, and supporting experimentation
• Strengthen cross-functional alignment by connecting Product with Sales, CX, and Operations, and improving feedback loops and launch readiness
• Engage directly with PMs to understand real workflows and pain points, using those insights to test, refine, and evolve processes over a 3–6 month horizon
• Support the integration of AI-enabled workflows and data-driven automation into core product and operational practices

Requirements

• 2
• 6 years of experience in product operations, product strategy, or a similar cross-functional role at high growth company
• Strong ability to define measurable success metrics and hold yourself accountable to them.
• Comfortable driving initiatives from discovery to launch with increasing autonomy.
• Data-literate: able to define KPIs, interpret performance metrics, and write basic SQL queries to support decision-making.
• Structured thinker who can translate ambiguous problems into clear problem statements and execution plans.
• Clear and confident communicator who aligns cross-functional partners effectively.
• Comfortable operating in fast-moving, ambiguous environments while bringing structure and clarity.
• Experience with product and analytics tools (e.g., Metabase, Notion, Jira)

Tech Stack

• SQL

Benefits

• Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary.
• Comprehensive health benefits: enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
• Flexible vacation and time off: every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays so you can take time off to recharge and come back better for our customers.
• Parental leave with top-up: we offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive.
• Hybrid work environment: we value meaningful collaboration and connection at our Toronto office 3 days a week, with lunch, snacks, and beverages on us.
• Dog-friendly space: can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
• Personal and professional growth: through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success.
• Top-tier equipment: as a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
• Social connection: we believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities.